Level Up Your Support Game: Automatic Answering with AI & RAG over JIRA, Confluence & GitHub In today’s fast-paced tech industry, providing rapid and accurate support is crucial for customer satisfaction, team productivity, and overall business success. But let's face it: manually sifting through mountains of documentation, tickets, and code repositories to answer the same questions repeatedly is a soul-crushing, time-wasting endeavor. That's where the magic of AI-powered automatic support answering, particularly leveraging Retrieval-Augmented Generation (RAG) over your existing knowledge bases like JIRA, Confluence, and GitHub, comes into play. This post will delve into the world of building intelligent support systems that automatically answer user queries by tapping into your organization’s existing knowledge repositories. We'll explore the core concepts, examine real-world applications, walk through a practical example, and highlight the lessons learned from d...